To try and make the matter of dealing with complaints easier and fairer we have an in house complaint procedure. This does not deal with matters of legal libility or the question of compensation, but will give us the opportinity of investigating and if necessary, correcting any problems which may arise. You can request a copy of our complaints procedure from our Reception team

Complete our complaints form below, if you wish to make a formal complaint or you can download our complaints leaflet for more information on our complaints procedure.

Complaints and Comments leaflet.pdf

It is the intention of the National Health Service that complaints should be dealt with locally, but you have the right to complain to the Parliamentary and Health Service Ombudsman. You can contact them by visiting www.ombudsman.org.uk or by calling 0345 015 4033.

If you have any suggestions for improvement or comments on our services you can speak to any member of our Healthcare Team, who will pass the information on to our Practice Manager, or if you prefer you can comeplete the below form:

Our staff have the same rights as our patients. If a member of staff fells the need to complain, they complete a complaint form and pass it too the Practice Manager who investigates the matter further, discusses it with the patients usual doctor and if necessary, writes to the patient to bring the matter to there attention.