Complaints procedure

We operate a complaints procedure as part of the NHS system for dealing with complaints. The practice complaints procedure meets national criteria.

To try and make the matter of dealing with complaints easier and fairer we have an in house complaint procedure. This does not deal with matters of legal libility or the question of compensation, but will give us the opportinity of investigating and if necessary, correcting any problems which may arise. You can request a copy of our complaints procedure from our Reception team

Making a complaint

if you wish to make a formal complaint complete our online comments & complaints form further down this page, or you can download our complaints leaflet for more information on our complaints procedure.

Complaining to The Ombudsman

It is the intention of the National Health Service that complaints should be dealt with locally, but you have the right to complain to the Parliamentary and Health Service Ombudsman. You can contact them by:

Comments and feedback

If you have any suggestions for improvement or comments on our services you can speak to any member of our Healthcare Team, who will pass the information on to our Practice Manager, or if you prefer you can also complete the form below.

Comments & complaints form

If submitting a complaint, please provide as much detail as possible, including dates, times and the names of any people involved, if known.