Repeat Prescriptions

Prescription requests cannot be taken via the intercom system as we are following strict protocols.

Repeat prescriptions can be ordered in any of the following ways:

  • Online via patient access or the NHS App or your app of choice. This is the preferred option and is available for ordering medication 24 hours a day. 
  • Post the request through the front door.
  • Telephone 01386 561143 Monday to Friday 09:00 – 12:00 (midday).  We would be grateful if you only telephone for a repeat prescription if you are frail, elderly, housebound or have no internet access
  • Email the dispensary team at

Please allow 72 working hours notice for your prescription to be processed (this excludes weekends and bank holidays).  Please state where you wish to collect from each time you request a repeat prescription.

Prescriptions ordered via online access- please specify you would like to collect from the surgery dispensary, the vending machine (dispensing patients only), delivery or if you wish the team to text you when its ready.  Please allow 72 working hours, not including Bank Holidays and weekends.

Electronic Prescribing Service

This practice is set up for the electronic prescription service.

This means that for most patients we can send your prescription to your chosen chemist directly saving you having to come down to the surgery.

To get your prescription sent to your chosen pharmacy you will have to let the dispensary know your nominated pharmacy and for more information about electronic prescribing services.


Our dispensary is available for all our registered patients who live more than one mile from the nearest chemist (this is to comply with NHS regulations). It is also available to all temporary residents. Our dispensary staff are happy to help out with any queries you may have and will dispose of any unused or out-of-date medication that we have dispensed. 


Collecting Prescriptions 

All collections have to be pre-arranged by a clinician or dispensary team. We are continuing to deliver to those requesting, please allow seven working days.

Prescription payments should be made in advance if you have a delivery and will not be delivered until payment is made.

Our dispensary manager, Michelle Stewart is available to answer any queries that you may have regarding the dispensary services. When Michelle is not available our dispensers will be happy to answer your queries.

Vending Machine

*This service is for dispensing patients only

We have a prescription automated vending machine at Abbottswood Medical Centre.

To use this service it is essential your mobile number is up to date as you will receive an SMS text message with a code to access the vending machine and collect your medication.  

You have three days to collect your prescriptions and will receive a reminder on the second day.

Benefits to using this service are:  It is available 24 hours a day, 7 days a week, 365 days of the year.  You collect when it's convenient for you.  Parking is free and easy by the Prescription Collection Point.  No more queuing to collect your prescriptions.

Please note some items are not suitable for the vending machine.  Some examples are:  Some Controlled Drugs - these are locked in the Dispensary.  Fridge items and other bulky prescriptions like nutritional drinks, large dressings and catheters.

If you wish to use the vending machine then please complete and return this consent form.

Monitored Dosing System

To assist patients who experience difficulty in taking their medicine correctly, we can provide a daily dosing system.  Please enquire at Dispensary and they can arrange an assessment.

Returning Sharps Boxes

Regrettably, we can only accept 1 Litre sharps boxes that we have dispensed ourselves and have been securely closed. 

Out of Date or Unused Medicines

If you have any out of date or unused medicines please return to the dispensing chemist for safe disposal. If we did not dispense the out of date medicine to you then we cannot help you dispose of it.

Rules for Prescribing

The NHS recognises that 28-day repeat prescribing makes the best possible balance between patient convenience, good medical practice and minimal drug wastage.

The British Medical Association notes that 'Prescribing intervals should be in line with the medically appropriate needs of the patient, taking into account the need to safeguard NHS resources, patient convenience and the dangers of excess drugs in the home’.

The benefits of 28-day prescribing include:

  • Reducing the amount of medicine currently wasted.
  • Reducing the potential for error when it’s changed in the middle of supply.
  • Increased safety as you will not have multiple containers of the same medicine.
  • Many medicines are supplied in 28-day ‘calendar packs’ that show the days of the week.